FAQ

Shopping Information

  • How do I order from you

You can place order online in our lighting store directly, you can add to cart and go to checkout page to pay it.We accept payment by PayPal, debit card / credit card ( Visa, Mastercard, Discover, Amex ), these are most secured way to place order, especially for the first order for new customer because you might be unfamiliar with us yet and it is undertandable for that concern.

After cooperating for one time or more, we know each other better, you can pay order by wire transfer to our USA bank account directly to get a discount(at least 2%), please send me an email to apply for it.

In all, whatever payment method you use, you still can adopt the easiest way to make payment.

  • Will I receive the same product that I see in the picture?

Yes, you will get the exact product you see in our lighting store.If the product you order is sold out, we will inform you by email and give you other recommendation. Because we do B2B wholesale business also, e.g. sometimes you see there are still 100pcs in stock in our store, but our off-line distributor take them all, meanwhile,our store operator doesn’t update the stock level timely, thus bringing unexpected trouble to you.

  • Will you restock items indicated as “out of stock?”

Yes, we will.Some items might be very hot and sold out quite fast, but we have containers on the way to USA warehouse regularly. If the item you are interested is indicated “out of stock”, you can send us message or email us to check if we have that specific item on the way, then we can get back to you the estimated arrival time and see if you can wait and pre-order some. In this way, once it arrives, we can arrange shipping directly.

  • I want to do blind drop shipping to my client, could I know if your packaging is neutral ?

Yes, all of our products are in neutral package, we don’t put our logo, company name and contact information on the box or product. Besides, these informations also will not show in the BOL or shipping label.Your client will not know where the product is from, and he would continue to buy from you. If you have your own brand, you can also send us your own packing list or label with your company logo, we can help to stick it to the box, so that  you would be more professional to your customer’s eyes.

Therefore, feel assured to buy from us.

  • Do you offer self pickup in your warehouse ?

No, we don’t allow self pickup in our USA warehouses, because everyday we have many orders to ship, and due to the limited members of our warehouse staff, everybody take his role in processing these order, in order to make sure all of the orders would be handling in the same day.

If you are living close to our warehouse, we can provide you a better free shipping price, feel free to send us email.

However, if you have your own FedEx/UPS account, you can make a shipping label and send it to us, that can be workable.In this way, the freight would be charged from your own account.And we will provide a better warehouse price to you.

  • Do you offer shipping to Canada ?

Yes, we can offer shipping service to Canada, there is just some additional freight cost.Contact us for freight quote if you are Canadian or  your customer is in Canada, we are happy to help you.

  • Do you offer shipping to other countries, like Europe and Australia?

Yes, we can ship to all over the world, but the price on this store is for US including shipping cost. If you are not from US, please contact us and we will provide you a new price. 

Payment Information

  • Do you offer payment term, e.g. OA 30 days ?

Yes, we offer payment term surely, but only

  1. For customer who has been cooperating with us for at least 1 years
  2. For customer who pay timely when he promise he would pay
  3. For loyal customer who place order with us every month with over 2,000USD
  4. For customer who has a good credit after some reliability investigation

For those qualified customer, we can provide OA 30 days, credit amount from 5,000USD-10,000USD.

Orders and Return

  • Do I receive an invoice for my order?

Yes, an invoice would be sent to your email address once you place order successfully, so make sure the email address is valid when checkout.

  • What is your warranty policy ?

Most of our products in our lighting store are 5 years warranty guaranteed, as most of our LED lights are UL/cUL ETL/cETL DLC (premium) listed.However, here are some exceptions:

  1. Customer’s mishandling on our product and caused burned or failure (e.g. driver is operated not on its voltage range and burned )
  2. Customers change our product’s structure (e.g. drill a hole on fixture to install photocell )
  • How do I get replacement if LED light is defective or damaged during transportation ?

When you receive the LED lights, there are several important things you should record/collect:

  1. Check carefully if any package or product is damaged at once when you recieve the goods (e.g. some customers check after one month, not recommended)
  2. If yes, signed “damaged” note in the delivery paper.
  3. Take some photos of the damaged box or product
  4. If no, but it doesn’t work after installation, record a short video.
  5. Send these material proofs to us through email.

With these proofs, the sales person can submit these to manager/engineer header to apply for the free replacement for you fast, and we can use these proof to ask for compensation from the shipping company.

For any defectiveness or damaged issue, we offer free shipping for the new replacement.

While for oversized goods (e.g. 8ft t8 tube) that are damaged, as its freight cost much higher than the goods value itself, so we hope client can order some more product so we can ship along with the replacement, hope for your understanding.

  • What should I do if I receive a wrong product?

Some shipping error might happen when there are too many orders one day, our limited warehouse staff has too much workload, therefore, would make mistake and ship the wrong items for you order. If you find the goods are not what you ordered, please email us immediately with some photo proofs, so we can exchange the right one, we burden the two-way freight.

  • Can I change or cancel my order?

Yes, you can, but should be under condition that the order is not shipped out yet.

Generally, all order would be processed in 1-2 business days, so if you want to change or cancel the order, please email us at once so we can hold the order processment. Otherwise, customer is required to pay the freight.

  • How can I return the order ?

Customer has 30 days restriction to return the order if the product is unused or unpacked.